Identified - The issue has been identified and a fix is being implemented.
Nov 18, 2024 - 08:27 PST
Nov 18, 2024 - 08:27 PST
Investigating - Dear Valued Customers,
We are pleased to inform you of an important update that we believe will enhance your experience with our services. Based on your valuable feedback, we have made a significant improvement to the way PPS deposits are processed.
What's Changing?
Previously, when submitting PPS deposits, only the legal entity name was included. Beginning Monday, November 25, 2024, we will be submitting the DBA (Doing Business As) name instead. This change will help you better identify your deposits, especially if you have multiple Merchant IDs (MIDs) depositing into the same bank account.
Key Benefits
• Enhanced Identification: With the DBA name being submitted, you will find it easier to recognize and categorize your deposits.
• Better Management: This improvement will be particularly beneficial for customers managing multiple MIDs, ensuring greater clarity and organization in your financial records.
Important Note
Please note that while we will be providing these details, it is ultimately up to the receiving bank to decide whether they include the DBA name in the deposit descriptor. However, by making this change, we ensure that these details are available for the bank to use.
We are committed to continuously improving our services based on your feedback. We believe this update will provide significant value and make your interactions with our system more seamless and efficient.
Should you have any questions or require further assistance, please do not hesitate to contact our customer support team.
Thank you for your continued trust and support.
Nov 18, 2024 - 08:25 PST
We are pleased to inform you of an important update that we believe will enhance your experience with our services. Based on your valuable feedback, we have made a significant improvement to the way PPS deposits are processed.
What's Changing?
Previously, when submitting PPS deposits, only the legal entity name was included. Beginning Monday, November 25, 2024, we will be submitting the DBA (Doing Business As) name instead. This change will help you better identify your deposits, especially if you have multiple Merchant IDs (MIDs) depositing into the same bank account.
Key Benefits
• Enhanced Identification: With the DBA name being submitted, you will find it easier to recognize and categorize your deposits.
• Better Management: This improvement will be particularly beneficial for customers managing multiple MIDs, ensuring greater clarity and organization in your financial records.
Important Note
Please note that while we will be providing these details, it is ultimately up to the receiving bank to decide whether they include the DBA name in the deposit descriptor. However, by making this change, we ensure that these details are available for the bank to use.
We are committed to continuously improving our services based on your feedback. We believe this update will provide significant value and make your interactions with our system more seamless and efficient.
Should you have any questions or require further assistance, please do not hesitate to contact our customer support team.
Thank you for your continued trust and support.
Nov 18, 2024 - 08:25 PST
Brink POS on Admin1
Operational
Brink POS on Admin2
Operational
Brink POS on Admin3
Operational
Brink POS on Admin4
Operational
Brink POS on Admin5
Operational
Brink POS on Admin6
Operational
Brink POS on Admin8
Operational
Brink POS on Admin9
Operational
Brink POS on Admin11
Operational
Brink POS on Admin12
Operational
Brink POS on Admin13
Operational
Brink POS on Admin14
Operational
Brink POS on Admin15
Operational
Brink POS on Admin16
Operational
Brink POS on Admin17
Operational
Brink POS on Admin18
Operational
Brink POS on Admin19
Operational
Brink POS on Admin20
Operational
Brink POS on Admin21
Operational
Brink POS on Admin22
Operational
Brink POS on Admin 23
Operational
Brink POS on Admin24
Operational
Customer Support Telephone Services
Operational
PAR Pay
Operational
PAR Payment Services
Operational
Brink POS on EarlyExp
Operational
Brink POS on APIINT
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PAR has scheduled a maintenance on the server that hosts the PAR POS instance at 10:30 PM Pacific on 12/2
Dec 2, 2024 22:30 - Dec 3, 2024 00:30 PST
PAR has scheduled a maintenance on the server that hosts the PAR POS instance at 10:30 PM Pacific on 12/2 that will last up to 2 hours. On occasion PAR conducts routine maintenance on our infrastructure to help ensure that we provide you with the highest level of performance, security, and reliability.
NOTE: In-Store Operations: Offline Mode
• Offline mode will continue to be available throughout the maintenance period.
• The web portal, web API, and PAR POS terminal application will be unavailable for 2 hours.
• To avoid interruptions, please do not manually reboot your registers during maintenance.
• After your maintenance is complete, in-store registers will be unavailable for up to 1-2 minutes while they reconnect to the server.
• Please ensure network connectivity is up to date for all sites to properly download and install software updates. https://cdn.brinkpos.net/docs/BrinkPOSNetworkConnectivity.pdf
• Loading Settings Editor
After this maintenance, you may need to clear your browser cache and cookies to load the Settings Editor
• Additional Questions
If you have additional questions, please contact your PAR POS representative or email us at support.brinksoftware@partech.com
Posted on Nov 21, 2024 - 18:27 PST
NOTE: In-Store Operations: Offline Mode
• Offline mode will continue to be available throughout the maintenance period.
• The web portal, web API, and PAR POS terminal application will be unavailable for 2 hours.
• To avoid interruptions, please do not manually reboot your registers during maintenance.
• After your maintenance is complete, in-store registers will be unavailable for up to 1-2 minutes while they reconnect to the server.
• Please ensure network connectivity is up to date for all sites to properly download and install software updates. https://cdn.brinkpos.net/docs/BrinkPOSNetworkConnectivity.pdf
• Loading Settings Editor
After this maintenance, you may need to clear your browser cache and cookies to load the Settings Editor
• Additional Questions
If you have additional questions, please contact your PAR POS representative or email us at support.brinksoftware@partech.com
Posted on Nov 21, 2024 - 18:27 PST
Deployment of PAR POS 5.0n for Admin13 on 12/3 at 10:30 PM Pacific
Dec 3, 2024 22:30 - Dec 4, 2024 00:30 PST
To prepare for your upgrade, please review PAR POS 5.0n resources:
https://cdn.brinkpos.net/5_0nReleaseInformation.html
Posted on Nov 21, 2024 - 10:54 PST
https://cdn.brinkpos.net/5_0nReleaseInformation.html
Posted on Nov 21, 2024 - 10:54 PST
PARPay 2024 PCI Upgrade Extension Notification
Jan 7, 2025 00:00-03:00 PST
Dear PAR Pay Customer,
We have an important update regarding the PCI upgrades for your payment devices. With the holiday change freeze approaching, we understand the need for stability and convenience. Therefore, we’ve been granted an extension on the deadline for the PCI upgrades to 2025.
Please note: PCI upgrades will be paused from October 31, 2024, and will resume on January 7, 2025. No action is required on your end.
For more information, please refer to our previous notice: PARPay 2024 PCI Upgrade https://status.brinkpos.net/incidents/1xrdxwxdfg43
Thank you for your continued trust and partnership. If you have any questions or need assistance, please don’t hesitate to reach out to our support team.
The PAR Pay Team
Posted on Oct 22, 2024 - 12:41 PDT
We have an important update regarding the PCI upgrades for your payment devices. With the holiday change freeze approaching, we understand the need for stability and convenience. Therefore, we’ve been granted an extension on the deadline for the PCI upgrades to 2025.
Please note: PCI upgrades will be paused from October 31, 2024, and will resume on January 7, 2025. No action is required on your end.
For more information, please refer to our previous notice: PARPay 2024 PCI Upgrade https://status.brinkpos.net/incidents/1xrdxwxdfg43
Thank you for your continued trust and partnership. If you have any questions or need assistance, please don’t hesitate to reach out to our support team.
The PAR Pay Team
Posted on Oct 22, 2024 - 12:41 PDT