All Systems Operational
Brink POS on Admin1 Operational
Brink POS on Admin2 Operational
Brink POS on Admin3 Operational
Brink POS on Admin4 Operational
Brink POS on Admin5 Operational
Brink POS on Admin6 Operational
Brink POS on Admin8 Operational
Brink POS on Admin9 Operational
Brink POS on Admin11 Operational
Brink POS on Admin12 Operational
Brink POS on Admin13 Operational
Brink POS on Admin14 Operational
Brink POS on Admin15 Operational
Brink POS on Admin16 Operational
Brink POS on Admin17 Operational
Brink POS on Admin18 Operational
Brink POS on Admin19 Operational
Brink POS on Admin20 Operational
Brink POS on Admin21 Operational
Brink POS on Admin22 Operational
Brink POS on Admin 23 Operational
Brink POS on Admin24 Operational
Customer Support Telephone Services Operational
PAR Pay Operational
PAR Payment Services Operational
Brink POS on EarlyExp Operational
Brink POS on APIINT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance on the Server that Hosts the Brink POS Instance is Scheduled on 4/23 at 10:30 pm PST Apr 23, 2024 22:30 - Apr 24, 2024 00:30 PDT
PAR has scheduled monthly maintenance on the server that hosts the Brink POS instance on 4/23 at 10:30 pm PST.

This will only require an AP and Settings Editor Web API restart. We will notify you once the maintenance is complete.

Please ensure whitelisting is up to date for all sites to properly download and install software updates. https://cdn.brinkpos.net/docs/BrinkPOSWhitelistRequirements.pdf

If you have additional questions, please contact your Brink representative or email us at support.brinksoftware@partech.com
Posted on Apr 23, 2024 - 11:17 PDT
Maintenance on the Server that Hosts the Brink POS Instance is Scheduled on 4/28 at 10:30 pm PST Apr 28, 2024 22:30 - Apr 29, 2024 00:30 PDT
PAR has scheduled monthly maintenance on the server that hosts the Brink POS instance on 4/28 at 10:30 pm PST.

No downtime would be expected. No interruption to Brink services. We will notify you once the maintenance is complete.

Please Review the following documents for your reference:

Monthly Maintenance Information: https://cdn.brinkpos.net/release-notes/MonthlyMaintenanceApril2024.pdf

Please review the API Release Notes for the latest improvements and impacts to API.
https://cdn.brinkpos.net/release-notes/APIReleaseNotes_1_3_136.pdf

Please ensure whitelisting is up to date for all sites to properly download and install software updates. https://cdn.brinkpos.net/docs/BrinkPOSWhitelistRequirements.pdf

If you have additional questions, please contact your Brink representative or email us at support.brinksoftware@partech.com
Posted on Apr 22, 2024 - 14:15 PDT
UPDATE Maintenance on the Server that Hosts the Brink POS Instance is Scheduled on 4/29 at 4 pm pst Apr 29, 2024 16:00-18:00 PDT
NOTIFICATION: A Statuspage notification had been sent early in error. Following is the updated maintenance notification.

PAR has scheduled monthly maintenance on the server that hosts the Brink POS instance on 4/29 at 4 pm pst.

No downtime would be expected. No interruption to Brink services. We will notify you once the maintenance is complete.

Please Review the following documents for your reference:

Monthly Maintenance Information: https://cdn.brinkpos.net/release-notes/MonthlyMaintenanceApril2024.pdf

Please review the API Release Notes for the latest improvements and impacts to API.
API Release Notes: https://cdn.brinkpos.net/release-notes/APIReleaseNotes_1_3_136.pdf

Please ensure whitelisting is up to date for all sites to properly download and install software updates. https://cdn.brinkpos.net/docs/BrinkPOSWhitelistRequirements.pdf

If you have additional questions, please contact your Brink representative or email us at support.brinksoftware@partech.com
Posted on Apr 23, 2024 - 11:05 PDT
Maintenance on the Server that Hosts the Brink POS Instance is Scheduled on 4/29 at 10:30 pm PST Apr 29, 2024 22:30 - Apr 30, 2024 00:30 PDT
PAR has scheduled monthly maintenance on the server that hosts the Brink POS instance on 4/29 at 10:30 pm PST.

No downtime would be expected. No interruption to Brink services. We will notify you once the maintenance is complete.

Please Review the following documents for your reference:

Monthly Maintenance Information: https://cdn.brinkpos.net/release-notes/MonthlyMaintenanceApril2024.pdf

Please review the API Release Notes for the latest improvements and impacts to API.
https://cdn.brinkpos.net/release-notes/APIReleaseNotes_1_3_136.pdf

Please ensure whitelisting is up to date for all sites to properly download and install software updates. https://cdn.brinkpos.net/docs/BrinkPOSWhitelistRequirements.pdf

If you have additional questions, please contact your Brink representative or email us at support.brinksoftware@partech.com
Posted on Apr 22, 2024 - 14:19 PDT
Maintenance on the Server that Hosts the Brink POS Instance is Scheduled on 4/30 at 10:30 pm PST Apr 30, 2024 22:30 - May 1, 2024 00:30 PDT
PAR has scheduled monthly maintenance on the server that hosts the Brink POS instance on 4/30 at 10:30 pm PST.

No downtime would be expected. No interruption to Brink services. We will notify you once the maintenance is complete.

Please Review the following documents for your reference:

Monthly Maintenance Information: https://cdn.brinkpos.net/release-notes/MonthlyMaintenanceApril2024.pdf

Please review the API Release Notes for the latest improvements and impacts to API.
API Release Notes: https://cdn.brinkpos.net/release-notes/APIReleaseNotes_1_3_136.pdf

Please ensure whitelisting is up to date for all sites to properly download and install software updates. https://cdn.brinkpos.net/docs/BrinkPOSWhitelistRequirements.pdf

If you have additional questions, please contact your Brink representative or email us at support.brinksoftware@partech.com
Posted on Apr 23, 2024 - 14:42 PDT
Past Incidents
Apr 23, 2024

No incidents reported today.

Apr 22, 2024
Maintenance on the Server that Hosts the Brink POS Instance is Scheduled on 4/29 at 4 pm PST
Completed - The scheduled maintenance has been completed.
Apr 22, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 16:00 PDT
Scheduled - PAR has scheduled monthly maintenance on the server that hosts the Brink POS instance on 4/29 at 4 pm PST.

No downtime would be expected. No interruption to Brink services. We will notify you once the maintenance is complete.

Please Review the following documents for your reference:

Monthly Maintenance Information: https://cdn.brinkpos.net/release-notes/MonthlyMaintenanceApril2024.pdf

Please review the API Release Notes for the latest improvements and impacts to API.
API Release Notes: https://cdn.brinkpos.net/release-notes/APIReleaseNotes_1_3_136.pdf

Please ensure whitelisting is up to date for all sites to properly download and install software updates. https://cdn.brinkpos.net/docs/BrinkPOSWhitelistRequirements.pdf

If you have additional questions, please contact your Brink representative or email us at support.brinksoftware@partech.com
Apr 22, 13:54 PDT
Deployment of Brink POS 5.0m for EarlyExp on 4/22/24 at 4:00 pm Pacific
Completed - The scheduled maintenance has been completed.
Apr 22, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 16:00 PDT
Scheduled - To prepare for your upgrade, please review Brink POS 5.0m resources: https://cdn.brinkpos.net/release-notes/5.0mReleaseOverview.pdf
Apr 22, 13:43 PDT
Support Phone System Outage
Resolved - All phone services are currently back to normal operation. This incident has been resolved.
Apr 22, 11:25 PDT
Monitoring - Our phone service provider has migration measures in place and we are starting to see recovery of our phone services. We will continue to monitor until they are restored to full working condition.

In the meantime, please continue to utilize these support email addresses as needed support.brinksoftware@partech.com for direct support customers and BrinkPartnerSupport@partech.com for partner and peer-to-peer customers. We will provide another update within one hour.
Apr 22, 09:38 PDT
Investigating - We are currently experiencing an issue with our phone service preventing our support team from making inbound and outbound calls.

While we are working urgently with our phone service provider as this issue is being resolved, please utilize the support email paths of support.brinksoftware@partech.com for direct support customers and BrinkPartnerSupport@partech.com for partner and peer-to-peer customers.

We appreciate your patience and will provide an update each hour until this is resolved
Apr 22, 08:13 PDT
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024
Maintenance on the Server that Hosts the Brink POS Instance is Scheduled on 4/17/24 at 10:30 pm PST
Completed - The scheduled maintenance has been completed.
Apr 18, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 22:30 PDT
Scheduled - PAR has scheduled monthly maintenance on the server that hosts the Brink POS instance on 4/17/24 at 10:30 pm PST.

No downtime would be expected. No interruption to Brink services. We will notify you once the maintenance is complete.

Please Review the following documents for your reference:

Please review the API Release Notes for the latest improvements and impacts to API.
API Release Notes: https://cdn.brinkpos.net/release-notes/APIReleaseNotes_1_2_114.pdf

Please ensure whitelisting is up to date for all sites to properly download and install software updates. https://cdn.brinkpos.net/docs/BrinkPOSWhitelistRequirements.pdf

If you have additional questions, please contact your Brink representative or email us at support.brinksoftware@partech.com
Apr 10, 07:48 PDT
Apr 17, 2024
Apr 16, 2024
Admin22 - Your Deployment of an updated version of Brink POS 5.0L on 4/15 at 10:30 pm PST
Completed - The scheduled maintenance has been completed.
Apr 16, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 22:30 PDT
Scheduled - PAR® Brink POS® 5.0L will be released across the Brink POS customer community. This update is packed with enhancements that simplify workflows, boost efficiency, and empowers your team to deliver exceptional guest experiences.

*Please review the API Release Notes for the latest improvements and impacts to API
• API Release Notes: https://cdn.brinkpos.net/release-notes/APIReleaseNotes_1_3_133.pdf

Boost Throughput and Order Accuracy with Enhanced Drive-Thru Experience:
Sleek order preview panels let staff view and validate up to 8 orders at once. No more manual searches or “Is this your order?” moments.
Tablet-optimized drag & drop functionality simplifies order re-sequencing. Move orders, save spots, and keep organized on the fly.
Seamlessly integrate own and 3rd-party orders into drive-thru lanes to streamline pick-ups and eliminate the need for a dedicated register.

- Unlock Guest Insights More Seamlessly:
Encourage guest feedback with a simple QR code scan on their receipt.
Print Qualtrics survey codes on receipts to collect valuable guest data and fuel informed decisions, staff accountability, and operational improvement.
Gain clearer insight into business revenues and profitability with the new Sales per labor hour report, now based on net sales.

- Ease Administrative Burdens for Operators & Managers:
Improved in-store resilience through architecture optimization. Now, if the primary register fails, the backup takes over without dependence on above store services, ensuring seamless store operations even if there’s an internet outage.*
Seamlessly schedule pay rate adjustments in advance to eliminate manual errors, better manage budgets, and provide workplace equity for staff.
Update and publish item prices across channels and locations simultaneously, minimizing time-consuming updates and inaccuracies.
Accept EBT payments directly on PAR Pay devices—no extra device required. Reduce fraud, manual tasks, and reporting inconsistencies.

*We will not be enabling the backup primary feature with your 5.0L deployment. We will advise when a maintenance has been scheduled to enable this feature.

- Improve Staff Efficiency & Experience:
Streamline to-go pick-ups and eliminate order mix-ups with the ‘Bag Chit’ feature that consolidates all crucial order details onto one receipt.
'Round Up for Charity' on Verifone devices eliminates the need for cashier prompts, letting guests donate at checkout, hassle-free.
Clocking an employee in and out is no longer tied to register login/logout. Reduce staff confusion and service interruptions for more productive shifts.
Prevent miscommunication and keep guests happy by customizing the "promise time" label on kitchen chits to provide estimated times instead of precise guarantees.

Refer to https://cdn.brinkpos.net/docs/BackupPrimaryFAQ.pdf for additional Backup Primary resources.

The following resources are now available for your review and provide additional information on leveraging these new features:
• Release Notes & New Features Guide: https://cdn.brinkpos.net/release-notes/5.0LReleaseNotes.pdf
• Admin Portal User Guide: https://cdn.brinkpos.net/docs/BrinkPOS5.0lAdminPortalConfigGuide.pdf
• Status Page: https://status.brinkpos.net/

NOTE: In-Store Operations: Offline Mode
• Offline mode will continue to be available throughout the deployment period.
• The web portal, web API, and Brink POS terminal application will be unavailable for 2 hours.
• To avoid interruptions, please do not manually reboot your registers during your deployment.
• After your deployment is complete, in-store registers will be unavailable for up to 1-2 minutes while they reconnect to the server.

• Please ensure whitelisting is up to date for all sites to properly download and install software updates. https://cdn.brinkpos.net/docs/BrinkPOSWhitelistRequirements.pdf

• Loading Settings Editor
After this update, you may need to clear your browser cache and cookies to load the Settings Editor

• Additional Questions
If you have additional questions, please contact your Brink representative or email us at support.brinksoftware@partech.com
Apr 8, 14:23 PDT
Apr 15, 2024
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024
Admin5 - Your Deployment of Brink POS 5.0L on 4/8/24 at 10:30 PM PST
Completed - The scheduled maintenance has been completed.
Apr 9, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 22:30 PDT
Scheduled - PAR® Brink POS® 5.0L will be released across the Brink POS customer community. This update is packed with enhancements that simplify workflows, boost efficiency, and empowers your team to deliver exceptional guest experiences.

*Please review the API Release Notes for the latest improvements and impacts to API
• API Release Notes: https://cdn.brinkpos.net/release-notes/APIReleaseNotes_1_3_133.pdf

Boost Throughput and Order Accuracy with Enhanced Drive-Thru Experience:
Sleek order preview panels let staff view and validate up to 8 orders at once. No more manual searches or “Is this your order?” moments.
Tablet-optimized drag & drop functionality simplifies order re-sequencing. Move orders, save spots, and keep organized on the fly.
Seamlessly integrate own and 3rd-party orders into drive-thru lanes to streamline pick-ups and eliminate the need for a dedicated register.

- Unlock Guest Insights More Seamlessly:
Encourage guest feedback with a simple QR code scan on their receipt.
Print Qualtrics survey codes on receipts to collect valuable guest data and fuel informed decisions, staff accountability, and operational improvement.
Gain clearer insight into business revenues and profitability with the new Sales per labor hour report, now based on net sales.

- Ease Administrative Burdens for Operators & Managers:
Improved in-store resilience through architecture optimization. Now, if the primary register fails, the backup takes over without dependence on above store services, ensuring seamless store operations even if there’s an internet outage.*
Seamlessly schedule pay rate adjustments in advance to eliminate manual errors, better manage budgets, and provide workplace equity for staff.
Update and publish item prices across channels and locations simultaneously, minimizing time-consuming updates and inaccuracies.
Accept EBT payments directly on PAR Pay devices—no extra device required. Reduce fraud, manual tasks, and reporting inconsistencies.

*We will not be enabling the backup primary feature with your 5.0L deployment. We will advise when a maintenance has been scheduled to enable this feature.

- Improve Staff Efficiency & Experience:
Streamline to-go pick-ups and eliminate order mix-ups with the ‘Bag Chit’ feature that consolidates all crucial order details onto one receipt.
'Round Up for Charity' on Verifone devices eliminates the need for cashier prompts, letting guests donate at checkout, hassle-free.
Clocking an employee in and out is no longer tied to register login/logout. Reduce staff confusion and service interruptions for more productive shifts.
Prevent miscommunication and keep guests happy by customizing the "promise time" label on kitchen chits to provide estimated times instead of precise guarantees.

Refer to https://cdn.brinkpos.net/docs/BackupPrimaryFAQ.pdf for additional Backup Primary resources.

The following resources are now available for your review and provide additional information on leveraging these new features:
• Release Notes & New Features Guide: https://cdn.brinkpos.net/release-notes/5.0LReleaseNotes.pdf
• Admin Portal User Guide: https://cdn.brinkpos.net/docs/BrinkPOS5.0lAdminPortalConfigGuide.pdf
• Status Page: https://status.brinkpos.net/

NOTE: In-Store Operations: Offline Mode
• Offline mode will continue to be available throughout the deployment period.
• The web portal, web API, and Brink POS terminal application will be unavailable for 2 hours.
• To avoid interruptions, please do not manually reboot your registers during your deployment.
• After your deployment is complete, in-store registers will be unavailable for up to 1-2 minutes while they reconnect to the server.

• Please ensure whitelisting is up to date for all sites to properly download and install software updates. https://cdn.brinkpos.net/docs/BrinkPOSWhitelistRequirements.pdf

• Loading Settings Editor
After this update, you may need to clear your browser cache and cookies to load the Settings Editor

• Additional Questions
If you have additional questions, please contact your Brink representative or email us at support.brinksoftware@partech.com
Apr 1, 12:55 PDT
← Incident History Powered by Atlassian Statuspage