Monitoring - We have identified a temporary workaround to be implemented while we continue to work towards a full resolution. Please reach out to your normal support contacts for information on implementing and testing the workaround while we continue to investigate a complete fix if you have not received information on it yet.
Aug 25, 13:23 PDT
Update - PAR is currently working on a fix/patch to correct the issue. This is the highest priority for our teams, and we will continue to update as information changes. Thank you for your patience as we resolve this issue.
Aug 24, 09:41 PDT
Identified - The issue impacting the ability to Edit Shifts has been identified and we are currently testing a patch to resolve this issue.
Aug 23, 09:05 PDT
Investigating - Brink is currently experiencing an issue related to editing previous days shifts through Brink Admin Portal. We are working to resolve this issue as quickly as possible.

During this time, you will not be able to edit previous days shifts through the Brink Admin Portal, please do not attempt until this situation is resolved. You can still however, edit current day shifts through the terminals (In-store).

Thank you for your patience as we work through this issue.
Aug 23, 08:42 PDT
Brink POS on Admin1 Operational
Brink POS on Admin2 Operational
Brink POS on Admin3 Operational
Brink POS on Admin4 Operational
Brink POS on Admin5 Operational
Brink POS on Admin6 Operational
Brink POS on Admin8 Operational
Brink POS on Admin9 Operational
Brink POS on Admin11 Operational
Brink POS on Admin12 Operational
Brink POS on Admin13 Operational
Brink POS on Admin14 Operational
Brink POS on Admin15 Operational
Brink POS on Admin16 Operational
Brink POS on Admin17 Operational
Brink POS on Admin18 Operational
Brink POS on Admin19 Operational
Brink POS on Admin20 Operational
Brink POS on Admin21 Operational
Brink POS on Admin22 Operational
Customer Support Telephone Services Operational
PAR Pay Operational
PAR Payment Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PAR has scheduled maintenance at 10:30 PM PST on 9/27/21 for Brink POS that will last approximately 2 hours. On occasion PAR conducts routine maintenance on our infrastructure to help ensure that we provide you with the highest level of performance, security, and reliability.

This maintenance update corrects an issue in the Sales Summary Report related to Future Orders that caused Deposits Accepted to be incorrectly reported a second time, on the day the order was fulfilled. We have deemed it necessary to implement this update quickly.   

Please note that the web portal, web API, and register to cloud synchronization will be unavailable for 2 hours. In-store operations in offline mode will continue to be available throughout the maintenance period. Registers should reconnect to the cloud at the end of the maintenance with no interruption.

We will notify you once the maintenance is complete and you are able to fully resume normal operations.
Posted on Sep 20, 18:57 PDT
PAR has scheduled maintenance at 10:30pm Pacific on 9/27/21 for Brink POS that will last approximately 2 hours. On occasion PAR conducts routine maintenance on our infrastructure to help ensure that we provide you with the highest level of performance, security, and reliability.

Please note that the web portal, web API, and register to cloud synchronization will be unavailable for 2 hours. In-store operations in offline mode will continue to be available throughout the maintenance period. Registers should reconnect to the cloud at the end of the maintenance with no interruption.

We will notify you once the maintenance is complete and you are able to fully resume normal operations.
Posted on Sep 20, 18:39 PDT
PAR has scheduled maintenance at 10:30pm Pacific on 9/27/21 for Brink POS that will last approximately 2 hours. On occasion PAR conducts routine maintenance on our infrastructure to help ensure that we provide you with the highest level of performance, security, and reliability.

Please note that the web portal, web API, and register to cloud synchronization will be unavailable for 2 hours. In-store operations in offline mode will continue to be available throughout the maintenance period. Registers should reconnect to the cloud at the end of the maintenance with no interruption.

We will notify you once the maintenance is complete and you are able to fully resume normal operations.
Posted on Sep 20, 18:31 PDT
We are excited to announce the all-new Brink POS 5.0f will be deployed this week.

As PAR continues to innovate, our goal is to deliver capabilities that will help you win. Brink POS® 5.0f extends our open platform, providing our customers with enhancements focused on three key themes:

Managing Orders Across Channels
• Multi-lane drive-thru order-confirmation boards (OCB)

Providing More Payment Options
• Customizable Split Payments for PAR Pay
• FreedomPay Gift Card Integration

Delivering Omnichannel Loyalty
• Punchh Loyalty Banked Awards

The following resources are now available for your review and provide additional information on leveraging these new features:

• Release Notes: http://s3.amazonaws.com/cdn.brinkpos.net/release-notes/5.0fReleaseNotes.pdf
• New Features Guide: http://s3.amazonaws.com/cdn.brinkpos.net/docs/5.0fNewFeatures.pdf
• Admin Portal User Guide: http://s3.amazonaws.com/cdn.brinkpos.net/docs/BrinkPOS5.0fAdminPortalConfigGuide.pdf
• Status Page: https://status.brinkpos.net/

NOTE: In-Store Operations: Offline Mode
• Offline mode will continue to be available throughout the deployment period.
• The web portal, web API, and Brink POS terminal application will be unavailable for 2 hours.
• To avoid interruptions, please do not manually reboot your registers during your deployment.
• After your deployment is complete, in-store registers will be unavailable for up to 1-2 minutes while they reconnect to the server.

After this upgrade is deployed you may be required to clear your browser cache and cookies to successfully load Settings Editor.

If you have additional questions, please contact your Brink representative or email us at support.brinksoftware@partech.com

Sincerely,
The PAR Brink POS® Team
Posted on Sep 22, 20:15 PDT
We are excited to announce the all-new Brink POS 5.0f will be deployed this week.

As PAR continues to innovate, our goal is to deliver capabilities that will help you win. Brink POS® 5.0f extends our open platform, providing our customers with enhancements focused on three key themes:

Managing Orders Across Channels
• Multi-lane drive-thru order-confirmation boards (OCB)

Providing More Payment Options
• Customizable Split Payments for PAR Pay
• FreedomPay Gift Card Integration

Delivering Omnichannel Loyalty
• Punchh Loyalty Banked Awards

The following resources are now available for your review and provide additional information on leveraging these new features:

• Release Notes: http://s3.amazonaws.com/cdn.brinkpos.net/release-notes/5.0fReleaseNotes.pdf
• New Features Guide: http://s3.amazonaws.com/cdn.brinkpos.net/docs/5.0fNewFeatures.pdf
• Admin Portal User Guide: http://s3.amazonaws.com/cdn.brinkpos.net/docs/BrinkPOS5.0fAdminPortalConfigGuide.pdf
• Status Page: https://status.brinkpos.net/

NOTE: In-Store Operations: Offline Mode
• Offline mode will continue to be available throughout the deployment period.
• The web portal, web API, and Brink POS terminal application will be unavailable for 2 hours.
• To avoid interruptions, please do not manually reboot your registers during your deployment.
• After your deployment is complete, in-store registers will be unavailable for up to 1-2 minutes while they reconnect to the server.

After this upgrade is deployed you may be required to clear your browser cache and cookies to successfully load Settings Editor.

If you have additional questions, please contact your Brink representative or email us at support.brinksoftware@partech.com

Sincerely,
The PAR Brink POS® Team
Posted on Sep 22, 20:09 PDT
PAR has scheduled maintenance at 10:30pm Pacific on 9/29/21 for Brink POS that will last approximately 2 hours. On occasion PAR conducts routine maintenance on our infrastructure to help ensure that we provide you with the highest level of performance, security, and reliability.

Please note that the web portal, web API, and register to cloud synchronization will be unavailable for 2 hours. In-store operations in offline mode will continue to be available throughout the maintenance period. Registers should reconnect to the cloud at the end of the maintenance with no interruption.

We will notify you once the maintenance is complete and you are able to fully resume normal operations.
Posted on Sep 22, 20:00 PDT
Past Incidents
Sep 25, 2021

No incidents reported today.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021
Completed - The scheduled maintenance has been completed.
Sep 22, 00:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 22:30 PDT
Scheduled - PAR has scheduled maintenance at 10:30 pm Pacific on 9/21/21 for Brink POS that will last approximately 2 hours. On occasion PAR conducts routine maintenance on our infrastructure to help ensure that we provide you with the highest level of performance, security, and reliability.

Please note that the web portal, web API, and register to cloud synchronization will be unavailable for 2 hours. In-store operations in offline mode will continue to be available throughout the maintenance period.
Registers should reconnect to the cloud at the end of the maintenance with no interruption.

We will notify you once the maintenance is complete and you are able to fully resume normal operations.
Sep 20, 19:13 PDT
Completed - The scheduled maintenance has been completed.
Sep 22, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 22:30 PDT
Scheduled - PAR has scheduled maintenance at 10:30 pm Pacific on 9/21/21 for Brink POS that will last approximately 2 hours. On occasion PAR conducts routine maintenance on our infrastructure to help ensure that we provide you with the highest level of performance, security, and reliability.

Please note that the web portal, web API, and register to cloud synchronization will be unavailable for 2 hours. In-store operations in offline mode will continue to be available throughout the maintenance period.
Registers should reconnect to the cloud at the end of the maintenance with no interruption.

We will notify you once the maintenance is complete and you are able to fully resume normal operations.
Sep 20, 19:09 PDT
Completed - The scheduled maintenance has been completed.
Sep 22, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 22:30 PDT
Scheduled - PAR has scheduled maintenance at 10:30 PM PST on 9/21/2021 for Brink POS that will last approximately 2 hours. On occasion PAR conducts routine maintenance on our infrastructure to help ensure that we provide you with the highest level of performance, security, and reliability.

This maintenance update corrects an issue in the Sales Summary Report related to Future Orders that caused Deposits Accepted to be incorrectly reported a second time, on the day the order was fulfilled. We have deemed it necessary to implement this update quickly.  

Please note that the web portal, web API, and register to cloud synchronization will be unavailable for 2 hours. In-store operations in offline mode will continue to be available throughout the maintenance period. Registers should reconnect to the cloud at the end of the maintenance with no interruption.

We will notify you once the maintenance is complete and you are able to fully resume normal operations.
Sep 15, 16:01 PDT
Sep 21, 2021
Resolved - This incident has been resolved.
Sep 21, 15:07 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 14:35 PDT
Investigating - We are currently experiencing issues affecting Brink POS Terminals and Kitchen; Brink Admin Portal; Brink POS Online Ordering; and the API on Admin 6.    

This may cause issues leading to terminals to show offline. It may also disrupt the API, online ordering, and integration partner functionality.  

We are investigating the cause and are working to quickly resolve the situation. We will keep you updated as new information is available.
Sep 21, 14:07 PDT
Completed - The scheduled maintenance has been completed.
Sep 21, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 22:30 PDT
Scheduled - We are excited to announce the all-new Brink POS 5.0f will be deployed this week.

As PAR continues to innovate, our goal is to deliver capabilities that will help you win. Brink POS® 5.0f extends our open platform, providing our customers with enhancements focused on three key themes:

Managing Orders Across Channels
• Multi-lane drive-thru order-confirmation boards (OCB)

Providing More Payment Options
• Customizable Split Payments for PAR Pay
• FreedomPay Gift Card Integration

Delivering Omnichannel Loyalty
• Punchh Loyalty Banked Awards

The following resources are now available for your review and provide additional information on leveraging these new features:

• Release Notes: http://s3.amazonaws.com/cdn.brinkpos.net/release-notes/5.0fReleaseNotes.pdf
• New Features Guide: http://s3.amazonaws.com/cdn.brinkpos.net/docs/5.0fNewFeatures.pdf
• Admin Portal User Guide: http://s3.amazonaws.com/cdn.brinkpos.net/docs/BrinkPOS5.0fAdminPortalConfigGuide.pdf
• Status Page: https://status.brinkpos.net/

NOTE: In-Store Operations: Offline Mode
• Offline mode will continue to be available throughout the deployment period.
• The web portal, web API, and Brink POS terminal application will be unavailable for 2 hours.
• To avoid interruptions, please do not manually reboot your registers during your deployment.
• After your deployment is complete, in-store registers will be unavailable for up to 1-2 minutes while they reconnect to the server.

If you have additional questions, please contact your Brink representative or email us at support.brinksoftware@partech.com

Sincerely,
The PAR Brink POS® Team
Sep 13, 13:48 PDT
Sep 20, 2021
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Resolved - This incident has been resolved.
Sep 17, 16:51 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 12:31 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 17, 12:05 PDT
Investigating - We are currently experiencing issues affecting Brink POS Terminals and Kitchen; Brink Admin Portal; Brink POS Online Ordering; and the API on Admin 6.    

This may cause issues leading to terminals to show offline. It may also disrupt the API, online ordering, and integration partner functionality.  

We are investigating the cause and are working to quickly resolve the situation. We will keep you updated as new information is available.
Sep 17, 11:59 PDT
Resolved - This incident has been resolved.
Sep 17, 08:54 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 07:56 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 17, 07:45 PDT
Investigating - We are currently experiencing issues affecting the Brink API and by extension, online ordering capabilities on Admin 9.

We are investigating the cause and are working to resolve the situation as soon as possible. We will keep you updated as new information is available.
Sep 17, 07:13 PDT
Sep 16, 2021
Completed - The scheduled maintenance has been completed.
Sep 16, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 22:30 PDT
Scheduled - PAR has scheduled maintenance at 10:30pm Pacific on 9/15/21 for Brink POS that will last approximately 2 hours. On occasion PAR conducts routine maintenance on our infrastructure to help ensure that we provide you with the highest level of performance, security, and reliability.

Please note that the web portal, web API, and register to cloud synchronization will be unavailable for 2 hours. In-store operations in offline mode will continue to be available throughout the maintenance period. Registers should reconnect to the cloud at the end of the maintenance with no interruption.

We will notify you once the maintenance is complete and you are able to fully resume normal operations.
Sep 8, 16:49 PDT
Completed - The scheduled maintenance has been completed.
Sep 16, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 22:30 PDT
Scheduled - PAR has scheduled maintenance at 10:30pm Pacific on 9/15/21 for Brink POS that will last approximately 2 hours. On occasion PAR conducts routine maintenance on our infrastructure to help ensure that we provide you with the highest level of performance, security, and reliability.

Please note that the web portal, web API, and register to cloud synchronization will be unavailable for 2 hours. In-store operations in offline mode will continue to be available throughout the maintenance period. Registers should reconnect to the cloud at the end of the maintenance with no interruption.

We will notify you once the maintenance is complete and you are able to fully resume normal operations.
Sep 8, 16:43 PDT
Sep 15, 2021
Resolved - This incident has been resolved.
Sep 15, 20:37 PDT
Monitoring - We are continuing to monitor that all services are fully operational at this time.
Sep 15, 16:36 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 15, 16:18 PDT
Investigating - We are currently experiencing issues affecting Brink POS Terminals and Kitchen; Brink Admin Portal; Brink POS Online Ordering; and the API on Admin 6.    

This may cause issues leading to terminals to show offline. It may also disrupt the API, online ordering, and integration partner functionality.  

We are investigating the cause and are working to quickly resolve the situation. We will keep you updated as new information is available.
Sep 15, 15:27 PDT
Sep 14, 2021
Resolved - This incident has been resolved.
Sep 14, 17:33 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 16:33 PDT
Update - We are continuing to work on a fix for this issue.
Sep 14, 15:33 PDT
Identified - We are currently experiencing issues affecting Brink POS Terminals and Kitchen; Brink Admin Portal; Brink POS Online Ordering; and the API on Admin 6.    

This may cause issues leading to terminals to show offline. It may also disrupt the API, online ordering, and integration partner functionality.  

We are investigating the cause and are working to quickly resolve the situation. We will keep you updated as new information is available.
Sep 14, 14:49 PDT
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.